The Urbandale Chamber wants to make it easy for you to receive quotes from local businesses for your next project. Simply select the type of business you need a quote from to send an email to all of the member businesses in that category to quote your job. We make shopping Chamber…easy!
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Service Desk Analyst (47083)
Our client is seeking a Service Desk Analyst to provide support to employees. Strong troubleshooting, problem-solving, and customer service skills will set you up for success at this company. Those with at least one year of related customer service experience are encouraged to apply today!
Work model:
- Hybrid
- Provide support to employees via phone and email
- Troubleshoot issues around personal computing platforms, hardware, software, mobile devices, virtual environments, etc.
- Provide follow-up on incidents
- Document incidents thoroughly
- Escalate issues when needed to appropriate teams or leadership
- College degree
- 1-3 years of relevant experience
- Knowledge of standard helpdesk practices,
- Strong troubleshooting, problem-solving, and customer service skills
Position Type: Full-Time
